When you visit a nail salon or spa, you expect expert care, quality services, and results that match your preferences. If things don’t go as hoped, it’s important to know how to address your concerns and find a solution.

At our salon, ensuring your satisfaction is always our top priority. If you’re not completely pleased with your experience, we are here to listen and work with you to make things right. Here’s what you should do if your visit doesn’t meet your expectations.

Your Satisfaction Comes First

Everyone has unique tastes and expectations when it comes to nail and spa services. We value your feedback and take all concerns seriously so we can resolve them promptly. If something isn’t as you’d like, we encourage you to let us know so we can address it for you.

Step 1: Notify Us Within 10 Days

If your nails aren’t up to your standards, please contact us within 10 days of your appointment. This timeframe helps us review your service while the results are still fresh and adjustments are most effective. Acting quickly allows us to accurately identify and correct any issues.

Why reaching out within 10 days helps:

• Your nails are still in their original post-service state
• We can pinpoint and evaluate the concern clearly
• Corrections are easier during this period
• It demonstrates your genuine interest in achieving the right result

Don’t wait if you notice something off—we prefer to address issues early to ensure you leave happy.

Step 2: We’ll Review and Resolve

After you share your concern, our team will carefully assess the situation and propose an appropriate solution, whether it’s a touch-up or full redo. Corrections related to our service will be provided at no extra charge.

What we’ll do for you:

• Listen closely to your description of the issue
• Examine the treatment to understand what happened
• Suggest the best next step (adjustment, fix, or redo)
• Set up a return visit at your convenience
• Ensure your satisfaction with the results

We take every effort to make things right, regardless of whether it’s a minor fix or a new appointment.

Step 3: Contact Us Directly or Speak to Management

You’re welcome to call us directly or discuss your concern with a manager at our salon. We are always ready to listen and respond as quickly as possible.

How to contact us:

• Call the salon’s phone number
• Visit and ask for a manager
• Clearly describe what happened and what you expected
• Work with us to find a suitable resolution

Giving us clear, honest feedback makes it easier for us to deliver a solution that meets your needs.

Tips for the Best Results

To maximize your satisfaction:

During your appointment:

• Clearly communicate your desired look
• Ask questions if you’re unsure
• Speak up if anything feels wrong during the service
• Review your nails before leaving

After your appointment:

• Follow all care recommendations
• Avoid activities that may damage your nails
• Contact us within 10 days if you spot issues
• Share what you hoped for versus what you got

Open communication is the key to achieving the results you expect.

We’re Ready to Help

Your happiness matters to us. While we strive for perfection, if something isn’t right, we’re dedicated to resolving it. Please reach out if you aren’t satisfied with your service.

📞 Call to book: (410) 923-2652
📍 Location: 331 Gambrills Rd STE 6 & 7, Gambrills, MD 21054

We always support your satisfaction with Manitoes Gambrills.